Following are things you should do when something goes wrong:
  • Take all reasonable steps following an accident or loss to protect the property or person from any further damage or injury.
  • Contact your person in charge of insurance matters as soon as practical.
  • Any loss by theft and/or wilful or malicious damage should be immediately reported to the nearest Police station.
  • Comply with the relevant claims procedure and complete the correct claim form, attaching all associated claims documents.

Download the current Claims Manual

Submitting a claim
Each Diocese and Affiliate set their own claims process, so we encourage you to check with your Diocese or Affiliate office before submitting a claim. If you are still unsure, please feel free to contact the AIRS office and we can point you in the right direction.

Claim Forms
Claim forms are available from your head office insurance contact.

Misconduct, bullying and abuse allegations
Due to the sensitive nature of these type of claims, only the AIRS manager has access to and carriage of these matters. Please contact Neil Bull directly to discuss any matters of disclosure and he will provide assistance for you as appropriate.
Appealing the result of a claim

If you are unhappy with the result of your claim, you will always be entitled to have the matter reviewed. There are different review processes depending on the type and circumstances of the claim. Please contact us and we will help you complete the necessary process.

Complaints about AIRS Service

Should you have a complaint about the service provided by AIRS staff, please contact the chair of the AIRS Executive:

Ken Spackman